Please read our terms and conditions when making a booking.

Check-in/out

Check-in is available from 3pm.

Check-out is available until 10am. Late check out may be available - guests can request this during their stay.

Child policy

Children of all ages are welcome at Furneaux Lodge.

  • Child rates apply to children 5-15 years
  • Children 0-4 years stay free at Furneaux Lodge

Dog policy

Dogs are welcome at Furneaux Lodge, provided:

  • they are kept on a lead at all times & they sleep, tied up, outside
  • they stay outside all buildings including the restaurant, suites, apartments, studios, rooms and cabins
  • owners pick up any droppings and dispose in the rubbish.

Intoxication

For the safety of guests and staff, Furneaux Lodge reserves the right to refuse to serve guests, due to intoxication.

In circumstances where staff judge the level of intoxication to be such that it may be unsafe for the individual concerned to stay at the lodge or for staff or other guests to be around that person, the intoxicated guest may be asked to leave without refund of accommodation and find their own return transport at their own cost.

Where property damage is sustained by Furneaux Lodge, a spoilage fee may be charged.

Premium dates

Because our Christmas/New Year period is very popular, we have premium rates during this time.

Deposit

A $50 deposit is required at time of booking to confirm your reservation.

Changes to your booking

Date changes to your reservation are possible up to 48 hours prior to arrival, and are subject to availability. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking.

Cancellation policy

8+ days prior to arrival

No charge

7 days – 2 days prior to arrival

Free transfer to another date within a 12-month period, or 100% tariff charge

Within 2 days prior to arrival

100% tariff charge

Cancellations due to Government-imposed travel bans

If your travel plans are interrupted due to Government-imposed travel bans or border closures, you are welcome to transfer your booking to a later date within the next 12 months with no transfer fee. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking. Otherwise our standard cancellation policy applies.

Cancellations by Furneaux Lodge and Marlborough Tour Company

Furneaux Lodge and Marlborough Tour Company reserve the right to reschedule or cancel any tours, cruises and accommodation booked if it feels that they cannot be undertaken safely, e.g. bad weather conditions. In the event of Furneaux Lodge or Marlborough Tour Company making a cancellation you will be offered an alternate date or option, or receive a full refund.

All transactions are in New Zealand dollars at the time of making a booking and at the time of making a cancellation; Furneaux Lodge and Marlborough Tour Company cannot accept any liability for fluctuation in exchange rates between these transactions taking place.

Group and trade bookings

30+ days prior to arrival

No charge

7-30 days prior to arrival

Free transfer to another date within a 12-month period, or 50% tariff charge

Rooms may be “held” at no charge for a maximum of 10 working days and then must be considered released.

1-6 days prior to arrival

100% tariff charge

Cancellations due to Government-imposed travel bans

If your travel plans are interrupted due to Government-imposed travel bans or border closures, you are welcome to transfer your booking to a later date within the next 12 months with no transfer fee. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking. Otherwise our standard cancellation policy applies.

Cancellations by Furneaux Lodge and Marlborough Tour Company

Furneaux Lodge and Marlborough Tour Company reserve the right to reschedule or cancel any tours, cruises and accommodation booked if it feels that they cannot be undertaken safely, e.g. bad weather conditions. In the event of Furneaux Lodge or Marlborough Tour Company making a cancellation you will be offered an alternate date or option, or receive a full refund.

All transactions are in New Zealand dollars at the time of making a booking and at the time of making a cancellation; Furneaux Lodge and Marlborough Tour Company cannot accept any liability for fluctuation in exchange rates between these transactions taking place.